Swanbourne is made up of a number of related companies whose principle activities are property asset management and in particular the provision of student accommodation. We are committed to protecting the privacy of those using our site and the confidentiality of the personal data with which our subscribers provide us.

We are registered under the Data Protection Act 1998 and comply with the Act in all our dealings with your personal data.

Our website is delivered by iD30 Ltd whose registered address is Tower Offices, Wellingto Mills, Plover Road, Lindley, Huddersfield HD3 3HR.

This policy relates to all personal data collected from you when you register or use the site. The policy does not apply to any other websites or organisations to which our website provides a link or an advertisement.

The personal data you provide assists us in providing a range of products and services associated with the provision of student accommodation. The personal information collected may include your:

• Name
• Address
• Date of birth
• Guarantor details
• Details of your university/college course
• Accommodation preferences
• Bank account and/or credit/debit card details
• References

In providing personal data you are indicating that you consent to the use of the data for the purposes provided below and in line with this policy. You should not provide us with the personal data of your Guarantor or referee if you have not obtained their consent to you providing this information.

• confirming or updating your registration with us
• sending you information about our properties and/or our services and products on request
• reserving a room
• the operation of a tenancy agreement and/or an account
• the confirmation of any order, booking or agreement

It may also be used to keep you updated as to any changes we consider you need to be made aware of for example:

• changes to our terms and conditions
• changes to the functionality of the website
• enhancements to the website
• changes to our products or services
• information regarding the management/development of a property

We may also need to use your personal data in order to:

• enable us to comply with our legal and regulatory obligations
• detect any criminal or illegal activity

When inputting your personal data, online you will have the opportunity to state that you do not wish us to use your information for certain purposes including:

• providing feedback
• to allow us to carry out research in relation to our business
• to update you about new products and services
• to pass your details to third parties in order for them to contact you about products and services that you may be interested in

Wherever we request personal data in relation to your bank account or debit or credit card this will only be used for the specific purposes for which it is provided.

Where we ask you to provide any personal data which is sensitive (such as racial or ethnic origin, religious beliefs or physical or mental health), this will not be disclosed to anyone without your express consent.

If you are aware that the data you have provided becomes incorrect, inaccurate or is no longer applicable please notify us as soon as possible by contacting the Accommodation Office in order that we can update your personal data.

Cookies allow communication between a web browser and a web server which will identify you when you revisit our site. The use of a Cookie will allow us to customise the web page for you when you revisit the site. In order to make use of a Cookie we will ask you to provide limited personal data such as your name, email address and certain preferences.

The data you provide stored in Cookies will also be used for the following purposes:

• Technical administration of the site
• Research and development
• Customer administration
• Marketing

In the absence of a legal obligation, personal data that you provide will only be retained for the length of time required in order to fulfil the purpose for which it was provided.

We will never sell your personal data to third parties.

• unauthorised access
• improper use or disclosure
• unauthorised modification
• unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our service users’ personal data.

Should you wish to make such a request please contact the Accommodation Office. There may be an administrative charge payable before the information can be released to you of £10 and this request must be put in writing.